Qualification
Chapman's success is due in large part to the quality of the subcontractors that we employ. To ensure our continued success, we have developed systems for selecting new subs and monitoring current ones to make sure that they meet our high standards. Before any sub can work for Chapman, they must first complete a qualification form. Subcontractors who meet our standards are given the opportunity to bid our work. If their on-the-job performance matches our expectations, they are added to our database of more than 500 subcontractors who appreciate our business because of our safe, organized jobsites and our impeccable payment record.

Review
Once a month, our project managers review the status of the subcontractors in our database, removing those who no longer meet our expectations and elevating new ones. This database forms the basis of our in-house "Subcontractor Phonebook," which provides our project managers with the information they need to identify subcontractors with the expertise and manpower needed for a particular project.

Subcontractor Evaluations
Site supervisors and project managers are required to complete subcontractor evaluations after every job. The purpose of these evaluations is to praise subs for work well done, and to identify areas that need improvement. Evaluations are shared both with the project managers--who consider them when awarding contracts--and with the subcontractors themselves, who appreciate the insight they offer into their own companies.

Chapman Evaluations
We firmly believe that, if evaluations help maintain the service that we expect from our subcontractors, then the same tool can be used to hone our own performance. To that end, we ask our clients to review us, automatically sending them an evaluation form at the completion of each project.